Our services are backed by the most powerful guarantees you will find anywhere in the accountancy profession. Specifically:
We will constantly strive to help you to increase your wealth.
We will meet the deadlines you set. If we fail to meet them we will refund your fee for that assignment (unless the reasons are outside of control in which case we will let you know what the problems are).
We will file your tax returns on time. If we don’t we will pay any penalties, interest or surcharges that arise as a result of our shortcomings.
We will plan your tax affairs each year so that you pay the least amount of tax possible.
We will ensure that you always know in advance our fee for any assignment.
We will give you unlimited free telephone support.
We will deal with your telephone calls immediately. If we are unable to do so for any reason, we will return your calls within seven working hours. If we fail to do that we will send you £50.
We will reply to your letters within five working days. If we fail to do so we will send you £50.
We understand that you will be the sole judge of our performance. If anything we do falls short of your expectations we will refund our fee in full without question, or allow you to reduce it to whatever level you have received value for.