Strategic Planning.
It’s a sobering thought that some people will spend more time planning their holidays than they do planning their business. Even more so when you consider most holidays seldom last longer than 2 weeks, whereas your business needs to be successful for you year after year….
For your business to survive and thrive, it’s vitally important for you to develop a plan for success and stick to it. Running a Strategic Planning Session for your business provides an ideal forum for you to really come to grips with where your business is now, where you want it to be, and how you will get there.
Your Strategic Planning Session is a fully interactive and facilitated session that’s customised to your business needs. We work together with you to build a clear vision for your business so you can plan –and achieve – the business you deserve.
Customer Advisory Board.
What would your customers change about your business? What would they keep? What would they improve? The only way to truly find out the answers is quite simply: Ask them!
Your customers have all the answers you need, and chances are they’ll be more than willing to share them with you. But you have to be equally willing to listen. With a structured, fully facilitated Customer Advisory Board you can get a real ‘outside looking in’ perspective of your business.
Holding a Customer Advisory Board will help you identify what things you’re doing well so you can keep doing them; give you ideas on what you can improve and getting suggestions on how; help you determine your priorities based on what your customer would like and give your team a real sense of reward and focus, so they’re more motivated than ever before.
The information you will gain is specific to your business and represents a giant step on the path towards helping you deliver the extraordinary service that will keep your customers coming back for more.
Team Advisory Board.
Every day your team members are on the front line of customer service. Do your customers experience positive, motivated people who are empowered to help them get what they need, or are they meeting road blocks at every turn? If you’re thinking of ways to build your business’s success, it makes sense to start where the action is – by asking your team!
The Team Advisory Board workshop is a facilitated interactive session designed to help you tap in to your team’s collective experience and get a sense of how they feel they can make a contribution, and where they see opportunities for improving your business.
Getting your team’s feedback and buy-in is as important as getting the same thing from your customers. After all it’s your team who deliver on your business promise to your customers every day. It’s important for your team to be as committed to your business’s success as you are.
Phone Right Programme.
Around 90% of all first time business enquiries begin with the telephone. So when calls come in, it’s the perfect opportunity to project an image of your company that’s friendly, efficient, caring and professional.
The Phone Right workshop gives you and your team the skills you need to create a powerful first impression. What’s more it gives you key tips and techniques for dramatically increasing the effectiveness of your sales and customer service efforts. The Phone Right workshop will produce real, measurable results for you and your business. Results that go much further than simply using the telephone in more effective ways.
You’ll learn simple, yet critical communication techniques that will enable you and your team to truly delight visitors, and create customers – techniques that are practical enough to put to work in your business immediately.
Towards Awesome Service.
There’s no doubt that businesses that distinguish themselves through service excellence also distinguish themselves with far higher levels of sales and profits. Towards Awesome Service aims to help you create this distinction in your business so it’s more profitable, and more enjoyable – for you, your team and most importantly for your customers!
Towards Awesome Service is a facilitated training session that uses a case study approach to teach a unique combination of customer service and business development strategies. Strategies you can apply immediately to achieve real and measurable results for your business.
You’ll learn how to deliver service that’s thoroughly AWESOME, enhancing the experience your customers have when they do business with you. So not only will they be coming back for more, they’ll even be referring people to you.
Outsourced Finance Director role.
When you work with us in the role of FD you’ll get all the benefits of an FD that ‘s focussed on your success, but you’ll only pay for what you need as your business grows.
There are five essential elements of and FD’s role and we can help you manager all of them. Controllership providing accurate and timely financial statements; Risk Management ensuring you have financial controls in place to safeguard your assets; Financial Planning to help you achieve the profits you want; Business Financial Health to make sure you have the cash to pay your bills and Succession Planning to enable you to maximise value when you eventually decide to exit from your business.